The Denver Water bill came in at twice what it was in the spring, and nobody has been filling the pool. There is no puddle anywhere. But the limestone in the lower hall is warm in one spot every morning, and the guest bathroom in the basement smells faintly of wet plaster. Somewhere under the house a line is running. This site puts you through by phone to an independent local provider who finds hidden leaks in Cherry Hills Village houses and across Arapahoe County.
Leak detection is a process of elimination. The crew starts at the meter, closes every fixture in the house, and watches whether the meter still turns. Then they work through the house with a moisture meter and a thermal camera, reading walls, floors, and ceilings for the cold or warm patterns that water leaves. A radiant heat loop under a slab shows up as a warm streak that ends where the tubing split. A supply line in a wall shows up as a damp stripe that runs down from the leak. Acoustic equipment can hear a pressurized line hissing under a slab.
The point is to open one wall or one square of tile, not five. In a house with hand-set stone and custom millwork, that is the whole job.
Read the meter, write down the number, and read it again in an hour with everything off; if it moved, tell the crew. Check the water heater and the boiler for drips. Feel the floors barefoot in the morning and note where they are warm. Check the toilets for a running flapper, because that is the easy answer and it happens. Do not cut into a wall to look; you will find drywall, not the leak. Photograph any stain or soft spot and call.
Once the leak is located, the plumber repairs the line through a small opening, and the cleanup crew dries what the leak already soaked. A slow leak that ran for weeks has usually wet more than the spot where it was found, so the crew meters outward from the repair and follows the readings. Drywall or plaster that has been damp for a month often comes out; framing usually dries. Stone and tile over a slab leak stay if the crew can dry the slab from above.
After the repair, structural drying runs until the wall or floor reads dry. A leak that had already put standing water in a basement bathroom is handled as a basement flooding cleanup. If the line that failed was a boiler or radiant loop rather than a supply, the water is treated as burst pipe water damage.
The houses here are large, the finishes are expensive, and the plumbing has had time to age. A 1950s or 1960s ranch on University Boulevard may still run its original copper, and radiant tubing set in a slab in 1962 is now past sixty years old. A 1990s custom build in Cherry Hills Farm or Glenmoor has long supply runs to a pool house, a casita, or an irrigation system that runs all night in July, and a split in any of them shows up on the bill before it shows up on a floor.
Denver Water reads the meter and sends the bill for most of the city, and a jump in usage with no explanation is the first clue. The sewer side is separate: the Cherry Hills Village Sanitation District runs the sewer mains and is a different entity from the city, so a smell in a basement bathroom that turns out to be a sewer line is its question, not Denver Water's.
Insurers often pay for the water damage a hidden leak caused but not for the plumbing repair itself, and some exclude damage from a leak that ran for weeks unnoticed. This site cannot say what yours does. Have the crew document the date the bill jumped, the meter readings, and what the thermal images showed.
Say what made you suspect a leak: the bill, a warm floor, a stain, or a smell. Mention whether the house has radiant heat or a boiler, and whether anything has already been opened. Call (720) 807-5901.
Standing byTell us what you see in plain words. Your call goes to an independent local provider who handles flooded finished basements, frozen pipes, hail-opened roofs, and slow leaks across Cherry Hills Village and the south Denver suburbs.
A tank that let go in a basement mechanical room or a garage closet, and the flooring, drywall, and storage around it dried out.
Wet attic insulation, ceilings, and walls dried after a summer hailstorm or a wind-lifted shingle let water into the house.
Groundwater, a failed pit pump, or a broken line in a finished Cherry Hills basement pumped out, then carpet pad, drywall, and framing metered.